Privacy Statement
First Life Data Privacy Statement
Personal Data Collected and Manner of Collection
Basis, Use, and Purpose for Processing of Personal Data
Methods Utilized for Automated Access
Data Sharing and Security
Rights of a Data Subject
Retention
Changes to this Policy
First Life Data Privacy Statement
It is First Life Financial Co., Inc.’s (First Life Insurance) policy to value your privacy concerning any information we may gather while operating our website. As a result, we have built up this privacy policy in order for you to understand how we collect, use, share, secure and retain your personal information. We have outlined our privacy policy below.
Personal Data Collected and Manner of Collection
First Life Insurance website collects personal information on certain areas of the sites when you register for or apply for jobs
through Careers webform, register for newsletter and alerts. The personal information collected varies across the sites and
may include information that you provide, such as your name, contact number, and e-mail address. For instance, by registering
for First Life Insurance newsletter or alerts, you agree to receive correspondence to which you have subscribed at using the email
address
that
you
provided
at
the
registration.
Only
First
Life
Insurance
will
contact
you
using
this
e-mail
address.
We
will
send
e-mails
to
this
address
related
to
your
registration.
Basis, Use, and Purpose for Processing of Personal Data
Processing of the personal information collected from lead generation forms where we have your specific consent to do so is
for the following legitimate purposes:
Visiting our website may automatically record information of an individual. This may include:
Data Analytics and Business Improvement:
- Analyzing data to improve customer service and business operations efficiency
- Developing new products and services based on customer needs and market trends
Marketing and Communication:
- Informing policyholders about new products, services, and promotions (subject to consent and opt-out options)
- Contacting potential customers, assessing their insurance needs and offering tailored insurance solutions
- Analyzing user behavior to improve our marketing strategies
- Conducting customer satisfaction surveys and market research
HR Recruitment:
- Assisting with corporate job inquiries and applications
HR Recruitment:
- Evaluating site performance to enhance user experience and optimize website functionality
- Protecting data from unauthorized access, breaches, and other security threats
The information gathered through these processes will be handled with strict confidentiality and used solely for internal purposes, ensuring compliance with data protection regulations. By interacting with our website and submitting information through lead generation forms, individuals consent to the processing of their personal data for these specified purposes.
Methods Utilized for Automated Access
Visiting our website may automatically record information of an individual. This may include:
- IP address of your computer;
- Type of browser;
- The website pages you visit; and
- The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.
This website uses Google Analytics to measure digital and offline data. This method is a web analytics service provided by
Google, Inc. (‘Google’). It uses ‘cookies’, which are text files placed on your computer, to help the web team analyze how users use the site. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that
if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
The data is anonymously collected and the information is used for analysis and evaluation to help us improve the First Life
Insurance website and services.
Data Sharing and Security
We may share personal information with various units within First Life Insurance and our Marketing Team, Bright Consulting, to
better understand how you use our products and services. All employees and personnel of First Life Insurance and Bright
Consulting are required to maintain the confidentiality, availability and integrity of all personal data that come to their
knowledge and possession, even after resignation or termination of their contract. This is ensured through the implementation
of organizational, physical and technical security measures.
Further, you may be entitled to request:
- Access to personal data we process about you. It is your right to obtain confirmation on whether or not data relating to you are being processed;
- Rectification of your personal data. This is your right to have your personal data corrected if it is inaccurate or incomplete;
- Erasure or order blocking of your personal data whenever warranted;
- The right to object if the personal data processing involved is based on consent or on legitimate interest;
- The right to data portability through which you may obtain and electronically move, copy, or transfer your data securely for
further use.
You may claim compensation if you believe you suffered damages due to inaccurate, incomplete, outdated, false, unlawfully
obtained, or unauthorized use of personal data or for violating your rights and freedoms as a data subject.
Retention
We retain personal data we collect from you where we have an ongoing business need to do so (for example, to provide you
with a service you have requested). When we have no ongoing legitimate business need to process your personal data, we will
either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in
backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is
possible.
Changes to this Policy
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. First Life Insurance may update this privacy policy from time to time.
For more information on our privacy notice or related concerns,
you may reach us at dataprotection@firstlife.com.ph.
You may also write our Data Protection Officer at:
Data Protection Officer
First Life Financial Co., Inc. (First Life Insurance)
Inc. 174 Salcedo Street, First Life Center
Legaspi Village, 1229
Makati City, Philippines
